In today’s retail environment, we are passionate about delivering an enriched shopping experience for our customers.

True to our corporate values, we are always looking for opportunities to delight our retail customers in airports, cruise ships and downtown shops. We do this through providing best-in-class service, offering an extensive range of products across all categories, delivering value to our customers, engaging with our customers digitally and in-person, and creating unique and inviting shopping environments.

Our web shop, Heinemann & Me, is the first international personal customer loyalty programme in travel retail that not only offers privileges when shopping at Heinemann Duty Free, but also provides all members with personalised offers around their home airport - hundreds of thousands of travellers already benefit from these advantages.